CxFirst - Agent Assist & Quality
CxFirst is a free Chrome extension developed by Abhishek Singh Rao. It falls under the category of Browsers and is classified as an Add-ons & Tools subcategory.
This solution is specifically designed to enhance the productivity and efficiency of customer-facing agents. With CxFirst, agents are equipped with a comprehensive set of tools to effectively resolve customer issues and ultimately increase customer satisfaction. By providing agents with the necessary resources to make faster and more informed decisions, the extension aims to reduce average handling time (AHT) while simultaneously improving customer satisfaction (CSAT).
The extension is user-friendly and easily accessible with just one click. It eliminates the need for manual processes, allowing agents to streamline their workflow and enhance overall efficiency. CxFirst believes that their solution can take businesses to the next level by delivering exceptional customer experiences and fostering customer loyalty.
For more information on how CxFirst can help you achieve your goals, reach out to the developer today.
